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support

General Support

Got questions? We provide email support, video tutorials and updates for FREE. And BEST OF ALL - We will never charge for this product or for email support.

Hopefully, a combination of the videos and the detailed descriptions and advice given in the console help will answer most of your questions.

However, for those needing further help, support at no charge is available by emailing us at support@enfacade.com or by using Contact Us. We are normally active Mon-Fri 9am to 11pm (Western European Time) and most weekends. Our policy is to resolve any issues and problems with Enfacade that are reported to us as a matter of urgency.

For customers who would prefer a more formal arrangement with defined response times, then these can be arranged as well. Please email us for details.

Specific Product Support

Support for Enfacade applications that we have developed for clients can follow a similar vein. We can support on a consultancy basis or on a more formal basis with defined response times if required.